# Baken, a PXL Labs product

> The control room, in one place. An operating layer for private security control rooms.

Canonical page: https://pxl.services/labs/baken
Last updated: 14 Oct 2026

Status: Exploring
Public link: https://baken-three.vercel.app

## The problem

Private security control rooms run on a patchwork: residents' WhatsApp reports, plate alerts, alarm software, vehicle GPS and client records, each in its own window.

Operators spend their attention switching between tools and re-typing the same incident, instead of on the incident in front of them.

## What it does

1. **Intake**: Turns residents' WhatsApp reports into incidents, merges duplicates and places them on a client map.
2. **Trace**: Shows plate alerts against client locations on the vehicle's route, with the nearest unit.
3. **Query**: Plain-language questions across every feed. Each search needs a reason, and answers cite their sources.
4. **Ledger**: Drafts shift handovers and monthly client reports for a person to check and sign.

## How it's built

### A human approves every action

Baken drafts a suggested next step. Nothing is dispatched until an operator says so.

### Audited by default

Queries and views are logged, so access to sensitive data is always accountable.

### Alongside, not instead

Reads WhatsApp, client records, vehicle GPS, plate alerts, alarm CMS and CCTV events. It sits next to existing alarm software rather than replacing it.

### Local and POPIA-aware

Designed for South African hosting and POPIA readiness from the start.

## Timeline

- 2026: Research into control-room operations and a public preview of the product.

## What's next

- Opening first to a small group of Western Cape firms.
- A waitlist for early access is open on the preview site.