# Privacy policy

Canonical page: https://pxl.services/legal/privacy
Last updated: 8 Dec 2025

Business: PXL Services (“PXL”, “we”, “our”, “us”). Location: Cape Town, South Africa.

### 1. Introduction

PXL is committed to protecting your privacy and handling your personal information in a secure, transparent, and responsible manner. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website, contact us, or engage our services.

By using our website, you consent to the practices described in this policy.

### 2. Information we collect

We may collect the following types of personal and business information:

### 2.1 Information You Provide Voluntarily

- Name and surname
- Email address
- Phone number
- Business name
- Project requirements
- Payment or billing details (processed securely via third-party providers)

### 2.2 Automatically Collected Information

- IP address
- Browser type
- Device information
- Pages visited and time spent
- Cookies (to improve website functionality and analytics)

### 2.3 Client Project Data

For automation or consulting projects, clients may grant access to:

- Workflow-related information
- Business process data
- System credentials
- Third-party platform integrations

We do NOT access or store client data unless explicitly authorised.

### 3. How we use your information

We use your information to:

- Provide automation, consulting, or web services
- Communicate regarding enquiries or projects
- Improve website performance and visitor experience
- Send invoices, proposals, and service updates
- Ensure secure system integrations
- Maintain internal records and compliance

### 4. Sharing your information

We do not sell or share your personal information with unrelated third parties.

Information may be shared only with:

- Trusted service partners required for project delivery
- Third-party platforms used for automation
- Legal authorities if required by law

All partners are required to maintain confidentiality and security.

### 5. Security

We use industry-standard security measures to protect personal and project data, including:

- Encrypted storage
- Secure access control
- Limited data retention
- Confidentiality and non-disclosure practices

However, no digital transmission method is 100% secure. Clients share sensitive data at their discretion.

### 6. Retention

Personal and project data is kept only for as long as necessary to:

- Complete the project
- Maintain continuity for active retainers
- Meet legal and accounting obligations

Clients may request deletion of project data at any time.

### 7. Your rights

Under South African privacy regulations (POPIA), you have the right to:

- Access your personal information
- Request corrections
- Request deletion
- Withdraw consent
- Request details of data processing