# Refund policy

Canonical page: https://pxl.services/legal/refunds
Last updated: 8 Dec 2025

### 1. Overview

PXL provides consulting, automation, workflow development, software setup, and digital services. Due to the nature of these services, refunds are limited and assessed fairly.

### 2. Refund Eligibility

Refunds may be granted only under the following conditions:

### 2.1 Project-Based Work (Once-off Services)

A partial refund may be granted only if:

- Work has not yet begun OR
- Less than 25% of the agreed scope has been completed

Refunds will exclude time already invested, consultations, planning, research, or admin work.

### 2.2 Retainer / Monthly Automation Services

Refunds are not issued for monthly retainers that have already commenced, as:

- Time, resources, and automation infrastructure are deployed immediately
- Costs are incurred as part of ongoing service delivery

However, retainers may be cancelled (see cancellation policy).

### 2.3 Technical Issues

If a system failure is caused by PXL’s mistake, we will correct the issue at no additional cost.

### 2.4 External Platform Failures

We are not responsible for outages or limitations caused by third-party tools such as:

- n8n
- Supabase
- Email providers
- Apify / Apollo
- Payment gateways
- Client server/hosting providers

These do not qualify for refunds.

### 3. Non-Refundable Items

- Discovery calls
- Consultations
- Strategy documents
- Design mockups
- Completed automation workflows
- Platform subscriptions
- Third-party tool costs
- Custom development already delivered

### 4. How to Request a Refund

Email your request to info@pxl.services with:

- Your name
- Project name
- Invoice number
- Reason for refund request

You will receive a response within 7 business days.