Intake
Turns residents' WhatsApp reports into incidents, merges duplicates and places them on a client map.
Baken
The control room, in one place. An operating layer for private security control rooms.
ExploringVisit the Baken preview ↗
The problem
Why this exists.
Private security control rooms run on a patchwork: residents' WhatsApp reports, plate alerts, alarm software, vehicle GPS and client records, each in its own window.
Operators spend their attention switching between tools and re-typing the same incident, instead of on the incident in front of them.
What it does
How it works.
Trace
Shows plate alerts against client locations on the vehicle's route, with the nearest unit.
Query
Plain-language questions across every feed. Each search needs a reason, and answers cite their sources.
Ledger
Drafts shift handovers and monthly client reports for a person to check and sign.
How it's built
Principles before features.
A human approves every action
Baken drafts a suggested next step. Nothing is dispatched until an operator says so.
Audited by default
Queries and views are logged, so access to sensitive data is always accountable.
Alongside, not instead
Reads WhatsApp, client records, vehicle GPS, plate alerts, alarm CMS and CCTV events. It sits next to existing alarm software rather than replacing it.
Local and POPIA-aware
Designed for South African hosting and POPIA readiness from the start.
Status
Exploring
2026
Research into control-room operations and a public preview of the product.
What's next
- Opening first to a small group of Western Cape firms.
- A waitlist for early access is open on the preview site.
Want this for your business?
Everything we learn building Labs products goes into client work.