Cancellation policy

1. Cancelling Retainer Services

Clients may cancel monthly retainers by providing 14 days’ written notice before the next billing cycle.

Once a billing cycle has started, it cannot be cancelled retroactively.

2. Cancelling a Project (Once-off Services)

Projects may be cancelled at any time. However:

• Work completed up to the cancellation date will be billed
• Any non-refundable items (strategy, research, design, planning) will still be charged
• If the client paid upfront, the refund policy applies.

3. PXL’s Right to Cancel

PXL may suspend or cancel services if:

• Payments are overdue by more than 14 days
• The client provides incomplete or incorrect information
• The client is abusive, uncooperative, or breaches the agreement
• The project scope changes dramatically without agreement

In these cases, no refunds will be issued for work already delivered.

4. Data & Access After Cancellation

Upon cancellation:

• Access to automated workflows may be revoked
• Dashboards, integrations, or systems may be disabled
• PXL will provide an export of essential data if applicable
• PXL may delete project data after 30 days unless otherwise agreed

5. Third-Party Subscriptions

Client is responsible for cancelling any third-party tools connected to their workflows unless PXL manages them on the client’s behalf.

6. Requesting Cancellation

Send written notice to: info@pxl.services