Refund policy

Last updated 8 Dec 2025

1. Overview

PXL provides consulting, automation, workflow development, software setup, and digital services. Due to the nature of these services, refunds are limited and assessed fairly.

2. Refund Eligibility

Refunds may be granted only under the following conditions:

2.1 Project-Based Work (Once-off Services)

A partial refund may be granted only if:

Work has not yet begun OR
Less than 25% of the agreed scope has been completed

Refunds will exclude time already invested, consultations, planning, research, or admin work.

2.2 Retainer / Monthly Automation Services

Refunds are not issued for monthly retainers that have already commenced, as:

Time, resources, and automation infrastructure are deployed immediately
Costs are incurred as part of ongoing service delivery

However, retainers may be cancelled (see cancellation policy).

2.3 Technical Issues

If a system failure is caused by PXL’s mistake, we will correct the issue at no additional cost.

2.4 External Platform Failures

We are not responsible for outages or limitations caused by third-party tools such as:

n8n
Supabase
Email providers
Apify / Apollo
Payment gateways
Client server/hosting providers

These do not qualify for refunds.

3. Non-Refundable Items

Discovery calls
Consultations
Strategy documents
Design mockups
Completed automation workflows
Platform subscriptions
Third-party tool costs
Custom development already delivered

4. How to Request a Refund

Email your request to info@pxl.services with:

Your name
Project name
Invoice number
Reason for refund request

You will receive a response within 7 business days.